Terms and Conditions for Man With A Van Richmond
These Terms and Conditions set out the basis on which Man With A Van Richmond provides moving, transport, and related handling services to customers. By making a booking, the customer agrees to these terms and confirms that they have authority to instruct the service. These terms are intended to be clear, fair, and practical, covering the key points that apply to a typical van moving service in Richmond and similar service arrangements across the UK. They apply whether the service is booked by a private individual, a business, a landlord, or an authorised representative acting on behalf of someone else. Nothing in these terms affects any rights that cannot legally be excluded under UK law.
The customer is responsible for reading these terms carefully before confirming any work. If any part of the service is unclear, the customer should request clarification before the booking is completed. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or person placing the booking. Where the term man and van Richmond appears, it refers to the same service offering and the same contractual rules. These terms may be updated from time to time, and the version in force at the time of booking will normally apply unless a different arrangement is agreed in writing.
We reserve the right to decline or cancel a booking where the information supplied is incomplete, inaccurate, unsafe, or unsuitable for the service requested. The customer must ensure that all relevant details are provided in good time, including access conditions, item sizes, parking restrictions, stair access, loading requirements, and any known handling concerns. If the booking involves heavy, awkward, fragile, valuable, or high-risk items, the customer must disclose that information in advance. A reliable Richmond van service depends on accurate information, and any delay, additional charge, or service limitation caused by missing or incorrect details may be charged to the customer.
Booking Process
All bookings are subject to availability and are only confirmed once we have accepted the request. A booking may be made by phone, email, or another approved method of communication, depending on the operational process in place at the time. The customer must provide full and accurate information, including collection and delivery details, preferred dates and times, item list, access arrangements, and any special requirements. Any quotation given before a booking is confirmed is based on the information supplied and may change if the actual job differs materially from what was described. For example, a house move with van in Richmond that becomes a multi-trip job, a heavy-lift job, or a restricted-access job may require an adjusted price or revised timing.
We may ask for photographs, inventory lists, or other supporting information in order to assess the work. This is particularly important where there are pianos, appliances, antique furniture, oversized items, or items requiring disassembly. Unless expressly agreed otherwise, the service is limited to the agreed scope, date, time, addresses, and load size. Changes requested after confirmation are subject to our approval and may incur additional charges. The customer must ensure that someone authorised is present at both collection and delivery locations if required, and that entry arrangements, keys, gate codes, lift access, and parking permissions are in place. Failure to provide access may result in waiting charges, abortive attendance charges, or rescheduling fees.
If the customer books on behalf of another person, the booking person remains responsible for payment and compliance with these terms unless we agree otherwise in writing. We may refuse to carry out a job if the circumstances suggest that the service would be unsafe, unlawful, or beyond the agreed capability. Our goal is to provide a straightforward van and man Richmond service, but that requires cooperation from the customer and honest disclosure of the work involved. Any estimate of completion time is an estimate only and not a guarantee, especially where traffic, loading constraints, or access issues are outside our control.
Payments
Payment terms will be confirmed at the time of booking or before the service begins. In many cases, payment is due on completion of the work, unless a deposit, partial prepayment, or advance invoice has been agreed. We accept payment methods that are specified at the time of booking, and we may refuse cashless or card payments if technical issues, limits, or security concerns arise. A confirmed Richmond removals van booking may require a deposit to secure the date and time, particularly for longer jobs, same-day work, or assignments involving multiple staff members or a fixed schedule.
All prices are quoted on the basis of the information supplied. Additional time, labour, mileage, congestion, tolls, parking charges, congestion-related delays, waiting time, stair carries, dismantling, reassembly, or unanticipated extra stops may be chargeable unless expressly included in the quote. Where a quotation is based on hourly rates, time is calculated from the agreed start time or from our arrival if we are delayed by access issues that are not our fault. Any agreed minimum charge will apply even if the task takes less time than expected. If the customer requires an invoice, it may be issued electronically, and payment must be made by the stated due date.
We reserve the right to suspend or withhold the service if payment terms are not met, if a deposit is unpaid, or if the customer refuses to pay reasonable additional charges that were caused by changes to the agreed scope. Late payments may incur interest and recovery costs where permitted by law. If a payment card is used, the customer confirms that they are authorised to use it. Chargebacks or disputed payments made without reasonable cause may lead to additional administrative action. For clarity, the customer remains responsible for settling all sums due under a Man With A Van Richmond contract, including any agreed extras and third-party charges that arise during the job.
Cancellations and Amendments
The customer may cancel or amend a booking by giving notice as early as possible. Cancellation fees may apply depending on how much notice is provided and whether we have already committed resources, including vehicle allocation, labour time, route planning, or permits. If a booking is cancelled shortly before the scheduled time, or if we arrive and are unable to complete the service because the customer is not ready, not present, or not able to proceed, an abortive attendance fee may be charged. Deposits may be non-refundable where the cancellation occurs after the service has been reserved for the customer. Any refund, if due, will normally be made using the original payment method unless another method is agreed.
We may amend a booking if operational circumstances require it, including vehicle availability issues, severe traffic disruption, adverse weather, mechanical problems, staff illness, or events beyond our reasonable control. Where possible, we will offer a revised time or date. If we cannot perform the service as agreed, our liability will be limited to refunding any amount paid for the affected part of the service, subject to any lawful deductions for work already completed. If the customer requests a change to the scope, location, or timing, we are not obliged to accept it, but we will use reasonable efforts to accommodate it where practical. Any amendment should be confirmed in writing or by another traceable method.
The customer should note that repeated changes, late access arrangements, or last-minute increases in volume may affect the price and completion time. A well-managed man with a van Richmond booking depends on the agreed schedule remaining workable. We are not responsible for losses caused by the customer’s failure to cancel in time, provide accurate details, or ensure the premises are ready for collection or delivery. Where applicable consumer law gives the customer cancellation rights, those rights apply only where the legal conditions are met and are not overridden by these terms.
Liability and Service Limitations
We will take reasonable care when handling goods and carrying out the service, but the customer accepts that moving and loading activities involve inherent risks. Unless otherwise agreed, the customer is responsible for ensuring that items are suitably packed, protected, and fit for transit. We are not liable for loss or damage caused by inadequate packaging, pre-existing defects, hidden weaknesses, unstable assemblies, or items that are not reasonably suitable for transport. The customer should remove loose parts, secure doors and drawers, and flag any fragile goods. If we agree to dismantle or reassemble items, we will do so using reasonable skill and care, but we cannot guarantee that all furniture can be dismantled and reassembled without wear or minor marks.
Our total liability for direct loss or damage, whether arising in contract, negligence, or otherwise, will be limited to the lesser of the cost of repair, the cost of replacement, or the amount recoverable under any applicable insurance, except where liability cannot lawfully be limited. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. We are not liable for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is unlawful.
It is the customer’s responsibility to notify us in advance of items of exceptional value or sensitivity, including jewellery, cash, documents, heirlooms, media equipment, or one-off collections. Unless specifically accepted in writing, we may refuse to carry certain goods or may require the customer to transport them separately. If the customer requests that we carry out work in a property with restricted access, narrow stairways, or other challenging conditions, they accept that reasonable care may still involve some unavoidable risk. Our van and man Richmond service is designed to be practical and efficient, but the customer must cooperate to reduce risk.
Waste Regulations and Prohibited Items
Where the service includes disposal, clearance, or the removal of unwanted items, the customer must ensure that the material being removed can legally be handled, transported, and disposed of. We operate in accordance with applicable UK waste regulations, and the customer must not ask us to remove hazardous, toxic, infectious, explosive, or otherwise prohibited waste unless we have expressly agreed in advance and the handling is lawful and properly arranged. This includes, by way of example, asbestos, chemicals, paint in certain quantities, gas bottles, clinical waste, electrical waste requiring special treatment, and other controlled materials. Any Richmond man with van waste removal activity will only be carried out where the load is lawful and properly declared.
The customer confirms that any waste or items to be disposed of are genuinely theirs or that they have permission to arrange disposal on behalf of the owner. If waste transfer notes, receipts, or other documentation are required by law or by our procedures, the customer must cooperate and provide accurate information. We may refuse to collect any item that we reasonably believe is unlawful, unsafe, contaminated, or incorrectly described. Where items are removed for disposal, the customer remains responsible for ensuring that no prohibited items are concealed within bags, boxes, furniture, or appliances. Any fines, penalties, clean-up costs, or third-party claims caused by undeclared or illegal waste will be the customer’s responsibility, except where caused by our own breach.
We may separate items for reuse, recycling, donation, or disposal only where this has been agreed or is operationally appropriate. We do not guarantee the onward treatment of items unless specifically stated. For clarity, the customer must not use the service to dispose of business waste, controlled waste, or regulated materials without prior agreement and lawful arrangements. The same applies to any goods that are contaminated, infested, or structurally unsafe. A professional man with a van in Richmond should not be asked to carry or dispose of anything that would put people, the vehicle, or the environment at risk. We reserve the right to stop work if prohibited waste is discovered during the job.
Customer Responsibilities
The customer must ensure that the pickup and delivery points are accessible, that parking is arranged where necessary, and that any building rules, permits, or restrictions are identified in advance. The customer should be available or should appoint someone who can make decisions during the job. They must also ensure that the goods are ready by the agreed time, unless pre-packing or waiting has been expressly included. If the service involves multiple floors or difficult access, the customer should advise us in advance so that appropriate planning can be made. Failure to do so may affect timing and cost.
The customer must not ask our staff to move unsafe structures, overloaded shelving, unbolted appliances, live electrical equipment, or any item that could create a hazard. If we believe a task is unsafe, we may pause or refuse to continue. The customer is also responsible for protecting floors, walls, and fixtures where this is necessary or for advising us of any special protection required. If a route through the property is likely to be tight or risky, the customer should inform us before the job begins. Reasonable co-operation helps the service run smoothly and reduces the chance of damage or delay.
Where items are being moved for storage, sale, or onward transport, the customer must ensure all ownership, address, and delivery information is correct. We do not verify ownership rights or the legal status of goods unless required to do so. The customer should keep a copy of inventory lists where appropriate. Our staff may take reasonable steps to secure items in transit, but the customer remains responsible for packing and labelling unless we have agreed a full packing service. In all cases, the contract is based on the information shared at booking and on the customer’s continuing duty to provide accurate updates.
Governing Law and General Provisions
These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related quotation or booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision of these terms is found to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy will operate as a waiver of that right or remedy.
We may assign, subcontract, or otherwise arrange for aspects of the service to be performed by suitable personnel or third parties, provided that this does not materially reduce the service standard owed to the customer. The customer may not transfer or assign their rights or obligations under the booking without our consent. Any variation to these terms must be agreed in writing or by another clearly recorded method. Headings are included for convenience only and do not affect interpretation. These terms represent the full agreement between the parties in relation to the service unless expressly varied in writing.
By proceeding with a booking for Man With A Van Richmond, the customer acknowledges that they have read, understood, and accepted these terms and conditions. They also confirm that they are authorised to enter into the contract and to arrange the service on behalf of any property owner, tenant, occupier, or business involved. If a conflict arises between a quotation and these terms, these terms will prevail unless the quotation expressly states otherwise in writing. The aim is to provide a clear, fair, and lawful framework for each Richmond van service booking, while allowing the service to operate efficiently and safely.